Frequently Asked Questions

General Questions

There are many reasons to choose Incevio. We're serving people since 2012 and have an expert team to help you with every aspects of your digital presence and doing business online.

We're origin from Dhaka, Bangladesh but running fully virtual office! All your teammates are from different countries and working remotely with full freedom of life.

Yes, You can work as a pertner and help us to sale our licenses and earn commissions. Please contact us for details.

Yes, If you an idea, we can build the application for you.

You will get access to a full featured customer dashboard to manage all aspects of mananging your licenses.

We provide many services to our clients. Please check the What We Do section on our home page.

Buying Questions

Yes, you can.

Yes. All of our application and modules are translation-ready, with all languages supported.

We have a standard procedure of handling change requests from our customers. Firstly, we seek their approval for any change request. After the customer approves the request, we do an impact analysis. This allows us to deliver the timelines and cost estimates to the customer. Once the customer approves the estimates, we implement the changes.

Yes, The code is open to modify.

Yes, we have three apps for zCart marketplace. - Delivery Boy App - Customer App - Seller App

Yes, You are able to change the marketplace any style by doing Custom CSS in the admin dashboard without touching the codebase.

Yes, all the apps are integrated with the web. You just need to build the app by following the documentation.

Yes, zCart is fully open to customize. So you add any new payment gateway as per your need.

Yes, you can use the zCart marketplace as a single seller also.

Yes, you can integrate any shipping carrier at your convenience.

Support Questions

Yes, all our applications are comes with extensive documentations.

Yes, we do. Please contact us for details.

You can change the default theme by modifying the source file or can build a separate theme. We have released a new theme named "NOVA". You can install it and switch between two themes at any time from the admin dashboard.

Yes, If you are looking for a custom design, or would like to customize one of our modules, we can help.

We offer six months of free support with regular license and 12 months of free support with extended license of any application. After the support period expired, you have to extend the support period to get support.

Please visit the membership section of your license on your dashboard.

Yes, we have a paid installation service. If you are interested please contact us directly via the Contact Us page at the footer.

Yes, you can upload bulk products into zCart system via CSV file.

You'll get the latest zCart code from your incevio.com account dashboard.

Yes, you can sell digital products in zCart marketplace.

Yes, zCart supports dynamic currency. So the shoppers can change the currency as per their convivence. No need to do manual conversion any more.

License Questions

Regular license can be use in a single domain at a time. But you can reuse the license after deleting the previous installation.

Yes. You can change the domain anytime you want.

NO

Yes, you can use the UI for site other than zCart but remember the license allows to use for single site only, you can not use on multiple sites. The app may need some adjustments before you can use it for other site.

Yes. You can use the license without any extra cost.

With a regular license, you can install the script in only one place at a time. But with an extended license, you can install the script in as many places as you want at a time. You can see the detail difference from here.

Payments Questions

We accept payments from PayPal, and all major credit cards. We do not store payment/card information in our server.

We've a clear refund policy, you can find the link at the bottom of this page. Please Contact Us if you need further information.

Yes, if you want, you can send us the product list. We'll send you a manual invoice with your preferred payment gateway.

You should check your credit card permission first. Also, you can try to purchase with another payment method. If still you face difficulties please contact us directly from the Contact Us page.

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Feel free to drop us an email for any of your needs, and we'll respond to you as quickly as possible. Your satisfaction is our priority! 📧🌟

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